Support

Keeping our customers happy through effective and efficient customer support is one of our main goals at Tiltaway Beds NZ.

Looking to buy a Tiltaway Bed?

We’ve designed this website to provide you with as much information about our products as possible – within this website you have access to detailed product information, pricing, dimensions and high quality images that will all aid your purchasing decision.

However, if you have any questions or queries, please don’t hesitate to get in touch with our friendly customer support team – they will be happy to help with any enquiries.

Already own a Tiltaway?

Our great customer support doesn’t end after your fold away bed has been installed! In addition to your product warranty (10 years for residential, five years for commercial), you’ll also have access to the team at Tiltaway Beds NZ who will be happy to help with any maintenance questions you might have. Please also refer to our FAQs for answers to some commonly asked questions.

The Tiltaway Process

If you’re thinking about purchasing a Tiltaway Bed, you might be interested to know what the process is. The good news is that it’s only a six step process so you can have your fold away bed built and installed in no time:

Step One:

Step Two:

  • Select your colour options – Tiltaway can send you samples, or you can visit your local melamine stockists
  • Mattress options – the Sleepyhead Wayfarer is included in the price, or you can upgrade to the Hotelier or Executive

Step Three:

  • With the information gathered in steps 1 & 2, contact Tiltaway to request a quote
  • Now is also the time to discuss your location and access feasibility (we need to know where you are to ensure there are installers available in that region, and whether or not your site is easy to access)

Step Four:

  • Review and confirm your order
  • Tiltaway will send an invoice for the quoted amount less $1,000.00 for the initial deposit

  • Once payment has been received for the deposit, the project will begin

Step Five:

  • Allow approximately 3-4 weeks for your project to be completed
  • We will keep you regularly updated on the progress of your project
  • During this time we will confirm with you a suitable installation date

Step Six:

  • One of our qualified installers will arrive on site and fully install your fold away bed
  • Balance of $1,000.00 required

Resources

View our great range of helpful resources, including downloads, links and instructions.

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Projects Gallery

See Tiltaway’s in action;

Our space saving beds are perfect for a range of settings  - click here to see how they can work for you.  Read more...

Tiltaway Lite

Fancy yourself as a DIY guru? Find out more about the Tiltaway Lite - our DIY fold away bed option.

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